:root{color-scheme:light;--bg: #f0eef0;--bg-accent: #c2cddb;--panel: #fcfbfd;--text: #393d45;--muted: #586273;--primary: #a61c1a;--primary-dark: #841615;--success: #1f8f4a;--accent: #586273;--border: #c2cddb;--shadow: 0 18px 40px rgba(57, 61, 69, .12)}*{box-sizing:border-box}body{margin:0;font-family:Spline Sans,sans-serif;background:radial-gradient(circle at top left,#ffffff,var(--bg));color:var(--text)}h1,h2,h3,h4{font-family:Space Grotesk,sans-serif;margin:0}p{margin:0}button,input,textarea{font-family:inherit}.app-shell{min-height:100vh;padding:20px;display:flex;flex-direction:column;gap:16px}.app-header{display:flex;justify-content:space-between;align-items:flex-start;gap:16px}.header-title h1{font-size:26px}.header-title .eyebrow{font-size:10px}.header-actions{display:flex;align-items:center;justify-content:flex-end;gap:16px;flex-wrap:nowrap;min-width:0;flex:1}.eyebrow{text-transform:uppercase;letter-spacing:.18em;font-size:12px;color:var(--muted)}.app-main{display:grid;grid-template-columns:320px 1fr;gap:24px;flex:1}.sidebar{display:flex;flex-direction:column;gap:20px}.app-menu{background:var(--panel);border-radius:20px;padding:16px;border:1px solid var(--border);box-shadow:var(--shadow);display:flex;flex-direction:column;gap:10px}.menu-title{text-transform:uppercase;letter-spacing:.14em;font-size:11px;color:var(--muted);margin-bottom:4px}.menu-item{border:1px solid transparent;background:#f5f6f8;color:var(--text);border-radius:14px;padding:10px 12px;text-align:left;cursor:pointer;display:flex;flex-direction:column;gap:2px;transition:all .2s ease}.menu-item small{color:var(--muted);font-size:11px;letter-spacing:.08em}.menu-item:hover{border-color:var(--border);transform:translateY(-1px)}.menu-item.is-active{background:var(--bg-accent);border-color:var(--border);color:var(--text)}@media (min-width: 1025px){.app-shell{height:100vh}.app-main{min-height:0}.sidebar{overflow-y:auto;padding-right:6px}}.content{background:var(--panel);border-radius:24px;padding:24px;box-shadow:var(--shadow);border:1px solid var(--border);min-height:60vh;display:flex;flex-direction:column}.ticket-stats{display:flex;align-items:center;gap:12px;background:var(--panel);padding:12px 16px;border-radius:16px;border:1px solid var(--border);box-shadow:var(--shadow);overflow:hidden;max-width:100%;min-width:0;flex:1}.stat-label{font-size:12px;text-transform:uppercase;letter-spacing:.1em;color:var(--muted)}.stat-alert strong{color:var(--primary)}.stat-muted strong{color:var(--muted)}.stats-list{display:flex;align-items:center;gap:10px;overflow-x:hidden;padding-bottom:4px;min-width:0;flex:1}.ticket-stats.with-scroll .stats-list{overflow-x:auto}@media (max-width: 900px){.header-actions{flex-wrap:wrap;justify-content:flex-start}.ticket-stats{width:100%}}.stat-pill{display:flex;flex-direction:column;gap:4px;min-width:120px;padding:8px 10px;border-radius:12px;border:1px solid var(--border);background:#f7f8fa}.create-form,.filters{background:var(--panel);border-radius:20px;padding:16px;border:1px solid var(--border);box-shadow:var(--shadow);display:flex;flex-direction:column;gap:12px}.create-form input,.create-form textarea,.filters input{border-radius:12px;border:1px solid var(--border);padding:10px 12px;background:#f7f8fa}.create-form button,.chat-input button,.ticket-actions button,.status-create button{background:var(--primary);color:#fff;border:none;padding:10px 14px;border-radius:12px;font-weight:600;cursor:pointer}.create-form button:disabled,.chat-input button:disabled{opacity:.6;cursor:not-allowed}.form-error{color:#b83a2b;background:#ffe3dc;padding:8px 12px;border-radius:10px;font-size:14px}.form-note{color:#6b4c1f;background:#fff3d6;padding:8px 12px;border-radius:10px;font-size:14px;border:1px solid #f0d39e}.filters-group{display:flex;flex-direction:column;gap:6px}.filter-chips{display:flex;flex-wrap:wrap;gap:8px;max-height:160px;overflow-y:auto;padding-right:4px}.chip-wrap{display:inline-flex;align-items:center;gap:6px;padding:2px 6px 2px 2px;border-radius:999px;border:1px solid var(--border);background:#f7f8fa}.chip-wrap.active .chip{color:#fff}.chip-wrap.active{background:var(--primary);border-color:var(--primary)}.chip{border:1px solid transparent;background:transparent;padding:6px 10px;border-radius:999px;cursor:pointer;font-size:13px}.chip-remove{border:none;background:transparent;color:var(--muted);cursor:pointer;font-size:18px;line-height:1;padding:0 6px}.chip-remove:hover{color:var(--primary)}.status-button{border:1px dashed var(--border);background:transparent;padding:10px 12px;border-radius:12px;font-weight:600;cursor:pointer;color:var(--text)}.status-modal{position:fixed;top:0;right:0;bottom:0;left:0;z-index:50;display:grid;place-items:center}.status-modal-overlay{position:absolute;top:0;right:0;bottom:0;left:0;background:#393d4573;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px)}.status-modal-content{position:relative;width:min(520px,92vw);max-height:85vh;overflow-y:auto;background:var(--panel);border-radius:18px;padding:18px;border:1px solid var(--border);box-shadow:var(--shadow);display:flex;flex-direction:column;gap:16px}.status-modal-content header{display:flex;align-items:center;justify-content:space-between;gap:12px}.close-button{font-size:22px;line-height:1;padding:4px 10px}.status-panel{border:1px solid var(--border);border-radius:14px;padding:12px;background:#f7f8fa;display:flex;flex-direction:column;gap:10px}.status-panel h4{margin:0;font-size:14px}.status-list{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:8px 12px}.status-edit-list{display:flex;flex-direction:column;gap:10px}.status-edit-row{display:grid;grid-template-columns:1fr auto;gap:10px;align-items:center}.status-edit-row input{border-radius:10px;border:1px solid var(--border);padding:8px 10px;background:#fff}.status-item{display:flex;align-items:center;gap:8px;font-size:14px}.status-item.disabled{opacity:.5}.danger{background:var(--primary);border:none;color:#fff;padding:10px 12px;border-radius:12px;font-weight:600;cursor:pointer}.danger:disabled{opacity:.5;cursor:not-allowed}.success{background:var(--success);border:none;color:#fff;padding:10px 12px;border-radius:12px;font-weight:600;cursor:pointer}.success:disabled{opacity:.5;cursor:not-allowed}.status-order{display:flex;flex-direction:column;gap:8px}.order-item{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:10px;border:1px dashed var(--border);background:#fff;cursor:grab}.order-item:active{cursor:grabbing}.order-handle{color:var(--muted);font-weight:600}.checkbox{display:flex;gap:8px;align-items:center;font-size:14px}.status-create{margin-top:10px;display:flex;flex-direction:column;gap:10px}.ticket-list{display:flex;flex-direction:column;gap:12px}.ticket-row{border:1px solid var(--border);background:var(--panel);padding:10px 12px;border-radius:16px;text-align:left;cursor:pointer;display:flex;flex-direction:column;gap:4px;transition:transform .2s ease,border-color .2s ease}.ticket-row:hover{transform:translateY(-2px);border-color:var(--primary)}.ticket-row.selected{border-color:var(--primary);box-shadow:0 0 0 2px #c0562a33}.ticket-row-top,.ticket-row-bottom{display:flex;justify-content:space-between;align-items:center}.ticket-code{font-weight:600;font-size:13px}.ticket-row h4{font-size:15px;margin:0}.ticket-row .muted{font-size:12px}.status{font-size:12px;text-transform:uppercase;padding:4px 8px;border-radius:999px;letter-spacing:.08em}.status-open{background:#5862731f;color:var(--accent)}.status-closed{background:#a61c1a1a;color:var(--primary)}.badge{background:#a61c1a1f;color:var(--primary);font-size:11px;padding:4px 8px;border-radius:999px}.ticket-detail{display:flex;flex-direction:column;gap:8px;height:100%;flex:1;min-height:0}.ticket-actions{display:flex;gap:8px;flex-wrap:wrap}.status-select{display:flex;align-items:center;gap:10px;font-size:13px;color:var(--muted)}.status-select select{border-radius:12px;border:1px solid var(--border);padding:8px 12px;background:#f7f8fa;font-weight:600;color:var(--text)}.status-pill{display:inline-flex;align-items:center;padding:8px 12px;border-radius:999px;border:1px solid var(--border);background:#f7f8fa;font-weight:600;color:var(--text)}.ticket-chat{display:flex;flex-direction:column;gap:16px;flex:1;min-height:0}.ticket-chat-header{display:flex;justify-content:space-between;align-items:center;gap:12px}.ticket-chat-title{display:flex;flex-direction:column;gap:4px}.ticket-chat-controls{display:flex;align-items:center;gap:12px;flex-wrap:wrap;justify-content:flex-end}.ticket-chat-actions{display:flex;align-items:center;gap:8px}.ticket-dates{display:flex;gap:12px;font-size:12px;color:var(--muted);margin-top:6px}.pill{background:#f5f6f8;padding:6px 12px;border-radius:999px;font-size:12px;text-transform:uppercase;letter-spacing:.08em}.pill-alert{background:#a61c1a1f;color:var(--primary)}.chat-messages{display:flex;flex-direction:column;gap:12px;flex:1;overflow-y:auto;padding-right:8px;min-height:0}.bubble-row{display:flex}.bubble-row-admin{justify-content:flex-end}.bubble-row-client{justify-content:flex-start}.bubble{max-width:70%;padding:12px 14px;border-radius:16px;display:flex;flex-direction:column;gap:6px}.bubble-sender{font-size:12px;font-weight:600;color:var(--muted);text-transform:uppercase;letter-spacing:.04em}.bubble-image{width:min(280px,100%);border-radius:12px;border:1px solid var(--border)}.bubble-admin{background:#f5f6f8;border:1px solid var(--border)}.bubble-client{background:#eef1f5;border:1px solid var(--border)}.bubble-time{font-size:11px;color:var(--muted);align-self:flex-end}.bubble-preview{align-self:flex-start;border:1px solid var(--border);border-radius:999px;padding:6px 12px;background:#fff;font-size:12px;cursor:pointer}.preview-modal{position:fixed;top:0;right:0;bottom:0;left:0;display:grid;place-items:center;z-index:50}.preview-overlay{position:absolute;top:0;right:0;bottom:0;left:0;background:#393d4566;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px)}.preview-content{position:relative;width:min(920px,94vw);max-height:86vh;overflow:hidden;background:var(--panel);border-radius:18px;padding:18px;border:1px solid var(--border);box-shadow:var(--shadow);display:flex;flex-direction:column;gap:16px;z-index:1}.preview-content header{display:flex;align-items:center;justify-content:space-between;gap:12px}.preview-body{background:#fff;border-radius:14px;border:1px solid var(--border);padding:12px;overflow:auto;min-height:320px}.preview-body iframe{width:100%;height:min(70vh,640px);border:none}.preview-body img{max-width:100%;height:auto;border-radius:10px}.preview-fallback{color:var(--muted);font-size:14px;padding:24px}.preview-content footer{display:flex;justify-content:flex-end;gap:10px}.chat-input{display:flex;flex-direction:column;gap:10px}.chat-input textarea{border-radius:14px;border:1px solid var(--border);padding:12px;background:#f7f8fa}.chat-attachment{display:flex;gap:12px;align-items:center;padding:10px;border:1px dashed var(--border);border-radius:14px;background:#f7f8fa}.chat-attachment img{width:80px;height:80px;object-fit:cover;border-radius:12px;border:1px solid var(--border)}.attachment-icon{width:80px;height:80px;border-radius:12px;border:1px solid var(--border);background:var(--bg-accent);color:var(--text);display:flex;align-items:center;justify-content:center;font-size:11px;text-align:center;padding:6px}.attachment-meta{display:flex;flex-direction:column;gap:4px}.attach-button{display:inline-flex;align-items:center;gap:8px;padding:10px 12px;border-radius:12px;border:1px solid var(--border);background:#f7f8fa;cursor:pointer;font-weight:600}.attach-button input{display:none}.chat-actions{display:flex;gap:12px;justify-content:flex-end}button.ghost{background:transparent;border:1px solid var(--border);color:var(--text)}button.ghost.success{border-color:var(--success);color:var(--success);background:#e7f6ed}button.ghost.danger{border-color:var(--primary);color:var(--primary);background:#fdecec}.notification-button{display:inline-flex;align-items:center;gap:10px;padding:10px 12px;border-radius:999px;border:1px solid var(--border);background:#f7f8fa;font-weight:600;cursor:pointer}.logout-button{display:inline-flex;align-items:center;gap:10px;padding:10px 14px;border-radius:999px;border:1px solid rgba(166,28,26,.2);background:#a61c1a14;font-weight:600;cursor:pointer;color:var(--primary)}.hub-back-button{display:inline-flex;align-items:center;gap:8px;padding:10px 12px;border-radius:999px;border:none;background:var(--primary);font-weight:600;cursor:pointer;color:#fff;margin-top:10px;box-shadow:0 10px 20px #a61c1a33}.notification-badge{background:var(--primary);color:#fff;border-radius:999px;padding:2px 8px;font-size:12px}.loading-inline{font-size:12px;color:var(--muted);margin-bottom:8px}.delete-history-button{border:1px dashed var(--border);background:transparent;padding:10px 12px;border-radius:12px;font-weight:600;cursor:pointer;color:var(--text)}.hub-shell .header-actions{align-items:center}.hub-refresh{font-size:12px;color:var(--muted);background:#f5f6f8;border-radius:999px;padding:6px 12px;border:1px solid var(--border)}.hub-user{display:inline-flex;align-items:center;gap:10px;padding:6px 10px;border-radius:999px;border:1px solid var(--border);background:#fff}.hub-main{display:flex;flex-direction:column;gap:20px}.hub-summary{display:grid;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:16px}.hub-card{background:var(--panel);border:1px solid var(--border);border-radius:18px;padding:16px;box-shadow:var(--shadow);display:flex;flex-direction:column;gap:6px}.hub-label{text-transform:uppercase;letter-spacing:.12em;font-size:10px;color:var(--muted)}.hub-value{font-size:28px;color:var(--text)}.hub-panel{background:var(--panel);border-radius:20px;border:1px solid var(--border);padding:18px;box-shadow:var(--shadow);display:flex;flex-direction:column;gap:16px}.hub-panel-header{display:flex;align-items:center;justify-content:space-between;gap:12px}.hub-app-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:16px}.hub-app-card{background:#f7f8fa;border:1px solid var(--border);border-radius:16px;padding:14px;display:flex;flex-direction:column;gap:12px}.hub-app-card.is-active{border-color:var(--primary);box-shadow:0 12px 24px #a61c1a1f}.hub-app-head{display:flex;align-items:center;justify-content:space-between;gap:10px}.hub-app-badges{display:inline-flex;align-items:center;gap:8px}.hub-unread-badge{min-width:26px;height:26px;border-radius:999px;background:var(--primary);color:#fff;display:inline-flex;align-items:center;justify-content:center;font-size:12px;font-weight:700;padding:0 8px;box-shadow:0 8px 16px #a61c1a33}.hub-active-tag{font-size:11px;text-transform:uppercase;letter-spacing:.1em;color:var(--primary);border:1px solid rgba(166,28,26,.3);padding:4px 8px;border-radius:999px;background:#a61c1a14}.hub-new-tag{font-size:11px;text-transform:uppercase;letter-spacing:.1em;color:#9a4c00;border:1px solid #f1c7a0;padding:4px 8px;border-radius:999px;background:#fff3e6;animation:hubPulse 2.4s ease-in-out infinite}@keyframes hubPulse{0%{box-shadow:0 0 #9a4c0040}70%{box-shadow:0 0 0 8px #9a4c0000}to{box-shadow:0 0 #9a4c0000}}.hub-app-stats{display:flex;flex-wrap:wrap;gap:8px}.hub-stat-chip{font-size:12px;border-radius:999px;border:1px solid var(--border);padding:4px 10px;background:#fff}.hub-open-button{align-self:flex-start;background:var(--primary);color:#fff;border:none;padding:10px 14px;border-radius:12px;font-weight:600;cursor:pointer}.login-shell{min-height:100vh;display:grid;place-items:center;padding:24px;background:radial-gradient(circle at top left,#ffffff,var(--bg))}.login-card{width:min(420px,100%);background:var(--panel);border-radius:20px;padding:28px;box-shadow:var(--shadow);border:1px solid var(--border);display:flex;flex-direction:column;gap:12px}.login-form{display:flex;flex-direction:column;gap:12px}.login-form label{display:flex;flex-direction:column;gap:6px;font-weight:600;color:var(--text)}.login-form input{border-radius:12px;border:1px solid var(--border);padding:10px 12px;background:#f7f8fa}.login-form button{background:var(--primary);color:#fff;border:none;padding:12px 14px;border-radius:12px;font-weight:600;cursor:pointer}.admin-layout{display:grid;grid-template-columns:minmax(320px,420px) 1fr;gap:24px}.admin-card{background:var(--panel);border-radius:20px;padding:18px;border:1px solid var(--border);box-shadow:var(--shadow);display:flex;flex-direction:column;gap:12px}.admin-form{display:flex;flex-direction:column;gap:12px}.admin-form label{display:flex;flex-direction:column;gap:6px;font-weight:600}.admin-form input{border-radius:12px;border:1px solid var(--border);padding:10px 12px;background:#f7f8fa}.admin-apps{display:flex;flex-direction:column;gap:8px}.admin-apps-list{display:flex;flex-wrap:wrap;gap:8px}.admin-app-chip{display:inline-flex;align-items:center;gap:6px;padding:6px 10px;border-radius:999px;border:1px solid var(--border);background:#fff;font-size:12px}.admin-form button{background:var(--primary);color:#fff;border:none;padding:10px 14px;border-radius:12px;font-weight:600;cursor:pointer}.admin-user-list{display:flex;flex-direction:column;gap:10px}.admin-user-row{display:grid;grid-template-columns:1fr auto;gap:16px;padding:14px;border-radius:16px;border:1px solid var(--border);background:#f7f8fa}.admin-user-main{display:flex;flex-direction:column;gap:6px}.admin-user-header{display:inline-flex;align-items:center;gap:10px}.admin-user-actions{display:flex;flex-direction:column;gap:8px;align-items:flex-end}.transfer-actions select{min-width:180px;border-radius:10px;border:1px solid var(--border);padding:8px 10px;background:#fff}.admin-user-apps{display:flex;flex-wrap:wrap;gap:8px}.admin-app-pill{font-size:12px;border-radius:999px;border:1px solid var(--border);padding:4px 10px;background:#fff}.admin-role{text-transform:uppercase;letter-spacing:.12em;font-size:10px;color:var(--primary);border:1px solid rgba(166,28,26,.3);padding:4px 8px;border-radius:999px;background:#a61c1a14}.admin-list-header{display:flex;justify-content:space-between;align-items:center;gap:12px}@media (max-width: 980px){.admin-layout,.admin-user-row{grid-template-columns:1fr}.admin-user-actions{flex-direction:row;align-items:center;justify-content:flex-start;flex-wrap:wrap}}@media (max-width: 900px){.hub-summary{grid-template-columns:1fr 1fr}.hub-app-grid{grid-template-columns:1fr}}@media (max-width: 600px){.hub-summary{grid-template-columns:1fr}.hub-app-head{flex-direction:column;align-items:flex-start}}.notification-modal{position:fixed;top:0;right:0;bottom:0;left:0;z-index:60;display:grid;place-items:center}.notification-modal-overlay{position:absolute;top:0;right:0;bottom:0;left:0;background:#393d4566;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px)}.notification-modal-content{position:relative;width:min(520px,92vw);max-height:80vh;overflow-y:auto;background:var(--panel);border-radius:18px;padding:18px;border:1px solid var(--border);box-shadow:var(--shadow);display:flex;flex-direction:column;gap:16px}.notification-modal-content header{display:flex;align-items:center;justify-content:space-between;gap:12px}.transfer-label{display:flex;flex-direction:column;gap:8px;font-weight:500}.notification-list{display:flex;flex-direction:column;gap:10px}.notification-item{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 12px;border-radius:12px;border:1px solid var(--border);background:#f7f8fa;cursor:pointer;text-align:left}.notification-item strong{display:block}.delete-modal{position:fixed;top:0;right:0;bottom:0;left:0;z-index:60;display:grid;place-items:center}.delete-modal-overlay{position:absolute;top:0;right:0;bottom:0;left:0;background:#393d4566;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px)}.delete-modal-content{position:relative;width:min(520px,92vw);max-height:80vh;overflow-y:auto;background:var(--panel);border-radius:18px;padding:18px;border:1px solid var(--border);box-shadow:var(--shadow);display:flex;flex-direction:column;gap:16px}.delete-modal-content header{display:flex;align-items:center;justify-content:space-between;gap:12px}.delete-list{display:flex;flex-direction:column;gap:10px}.delete-item{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 12px;border-radius:12px;border:1px solid var(--border);background:#f7f8fa}.delete-item .danger:disabled{opacity:.5;cursor:not-allowed}.empty,.loading{padding:20px;background:#f5f6f8;border-radius:14px;border:1px dashed var(--border);color:var(--muted);text-align:center}.muted{color:var(--muted)}.bubble-attachment{display:inline-flex;align-items:center;gap:8px;padding:8px 10px;border-radius:10px;border:1px dashed var(--border);color:var(--text);background:#f7f8fa;text-decoration:none;font-size:13px}@media (max-width: 1024px){.app-main{grid-template-columns:1fr}.content{min-height:auto}.ticket-stats{grid-template-columns:repeat(2,minmax(120px,1fr))}}@media (max-width: 640px){.app-shell{padding:16px}.app-header{flex-direction:column;align-items:flex-start}.header-actions{width:100%;justify-content:flex-start}.ticket-stats{width:100%}.ticket-actions{flex-direction:column;align-items:stretch}.ticket-chat-controls{width:100%;justify-content:flex-start}.bubble{max-width:100%}}